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GRAFIXY FAQ’S

Which countries does Grafixy serve?

Grafixy likes to serve clients around the Globe. Our team works remotely and gets your design works done wherever you are at your convenience.

Can I get discounts if I get multiple subscriptions?

Please connect with a Grafixy Team Member on the live chat to know more about discounts while in multiple subscriptions.

How many tasks will Grafixy team works on each day

Our Grafixy team will work on 2 tasks in progress for you in our working time and they will allocate 8 Hours in each business day to complete your requests

Now if you have more tasks to complete in short time, you can add additional Grafixy subscriptions
As our team completes the tasks, you will see the work status in Trello board from “In Progress” to “In Review”.

What’s included with my monthly subscription fee?

Grafixy subscription allows you to get features that will help you to fulfil your design requests which includes all the designs you need. We provide designs from print and digital designs for your day to day marketing to custom illustrations, landing page designs and posters for unique campaigns. Grafixy subscription is enough to handle everything you need.

If I have more than one subscription, will I get faster turnarounds ?

We work on 2 tasks at the same time for one subscription. If you have 2 subscriptions, we will work on 4 tasks at a time for 16 hours in a business day.

What are the Grafixy’s business hours?

We are offering our service to GCC countries and India.

Saudi Arabia: 8.30AM to 5.30PM AST
India : 9.00AM to 06.00PM IST
If your country isn't listed above, no worries! You will be assigned to a team which offers the best coverage for you.
You can reach us out from every Monday to Saturday via mail and chat.

I need designs on time. What should I do?

We can work for 2 tasks taking 8 hours in aI business day, So if you can specify the time for delivering the designs at the time of task allocation. We will be able to deliver it on time.

Who works on my requests?

Your team is made of 1 Project manager and 2 designers. The Project manager reviews your requests and assigns them to these designers. When a request is completed, we then move on to your next request.
If the priority of your requests is to be changed, you can let your project manager know. They will undertake the requests as per your convenience.

What details should my design request include?

We like to know your design brief for the best results: Size, orientation. Format, preferred colors, inspiration designs and other references. The more descriptive you can be, the fewer revisions will be required.

What details should my design request include?

We like to know your design brief for the best results: Size, orientation. Format, preferred colors, inspiration designs and other references. The more descriptive you can be, the fewer revisions will be required.

How do I submit and manage my requests?

There are two ways you can make requests - through email or through our work management software Trello.

How do I get revisions done?

Our team will take care of your design requests from the initial stage to final design. You have to let us know the details on the completed tasks of the revision required via mail or Trello board.

Is there a contract I have to sign?

There are no contracts required. Our service is delivered on a monthly basis on subscription.

What is grafixy for? (about)

We design for :
Print companies
Ecommerce and retail shops
Marketers
Not for profits
Industries
Service centres
Restaurants
Educational Institutions
Real Estate Agents
Marketing Agencies
Social media managers
Business Development Managers

Grafixy is for Startups, SME”s, marketers, Creative agencies, freelancers, entrepreneurs - who need cost-effective, high graphic design services. With us, you will feel like you have an in-house designer with a convenient budget.

What’s unlimited?

Grafixy’s unlimited graphic design service includes unlimited requests and unlimited revisions. This means that you can make many requests as you would like and we will work to give the best design. Once you submit your requests, your dedicated project manager will review and ensure that we have all the necessary details before assigning it to the team.
When a request is completed, we then move on to your next request.
If the priority of your requests is to be changed, you can let your project manager know. They will undertake the requests as per your convenience.
We work on your requests on a first in first out basis. These requests will be there in the designers stack in the order that they received. Designing team then works on delivering them.
As we work together and get to know your brand and vision better, the review and revision process will get faster and faster. So you will be able to get an increasing number of design requests completed and you only have to pay our flat monthly fee.

What is Grafixy?

Grafixy is a subscription-based unlimited design service offering unlimited graphic design services. Through us, anyone who needs help with design can work with a dedicated Design Team to make and manage all of their design projects in one place.
This service is offered for a flat fee on a month to month basis making custom designs in an affordable and flexible way. We serve clients from Saudi Arabia, UAE and India.

Can I resell any of the designs Grafixy creates for me?

Yes, Please be sure to let your project manager know when making your design request for reselling requirements, so we can make sure that your design only includes elements that are appropriate and you will have full rights to sell your designs. In creating these designs there will be limitations using photos and other stock elements or you will have to give us your licensed images and other information for a complete reselling designs.

Keeping things confidential

We never disclose details about our clients. We do however share some of the designs we create for you in our portfolio. If you'd prefer not to have your designs included in our samples, please do let us know via our live chat at www.grafixy.io or via email

Who owns the rights to the designs created by grafixy?

You will have the rights to all the designs created by grafixy for you during your paid subscription.
If you would like to resell any of the designs, please be sure to let your Project Manager know when making your design request. Your team will then create your design from scratch, so that you have full rights to sell your design.
For all of your other design requests, where you'll be the end-user, and you will not be reselling your design, your team will either create the design from scratch and/or use stock elements or photos, as needed to meet the requirements of your brief. Just remember, we double-check every element and stock photo we use, to make sure you’re granted the licences to use them as the end-user. And we are assuming materials you provide to us are licensed and owned by you. If you do happen to send grafixy unlicensed materials to use, remember we are not held liable for the rights of the final design.

Do you have different tiers of service?

At grafixy we aim to keep things simple. That's why we have one graphic design subscription - grafixy Graphics - and one video design subscription - grafixy Video. And one subscription which combines both - grafixy Graphics+Video.
Whichever subscription you choose, start with a free trial and invite as many team members as you'd like to help you make design requests. You won't pay any extra premiums for custom illustrations, landing pages, or GIFs with a grafixy Graphics subscription. And no extra fees for custom design and animation with a grafixy Video subscription.
You get it all with your flat monthly fee.

Will there be any hidden fees? There are no hidden fees at all. You will only pay the flat fee on a monthly basis. All taxes and other fees are included in the flat fee.

Which method of payment can I use?

We do not accept cash, cheques, money transfers, or Paypal as methods of payment. At the moment we only accept credit cards. Feel free to contact us on our live chat at www.grafixy.io if you have any questions about payments.

Am I in a long-term contract with you?

No. We offer a monthly subscription so that at any time you wish to cancel, you can do so hassle-free.

What does my billing cycle look like and when will I be billed?

We maintain a 30-day cycle for billing. As long as you maintain an active subscription, you will be billed on a recurring basis, on the same day that your full subscription began. If you want more information on this, or if you wish to clarify any details, please reach out via our live chat at www.grafixy.io.

Why is my billing on a monthly basis?

grafixy has a subscription model, which includes month-to-month billing. So when you have an active subscription, you'll receive a monthly bill. In order for you to make and manage your design requests on an ongoing basis, we require you to have an active subscription. If you have any concerns about your billing, please contact us on our live chat at www.grafixy.io.

How hard is it to cancel the subscription?

Not hard at all. We keep things simple at grafixy. No documentation or extensive process. You can cancel at any point in time. Just log in to your grafixy account, and you can cancel with just a few clicks. Need a hand with this? No worries. You can request assistance via the live chat at www.grafixy.io. You can also request assistance from your dedicated Project Manager. There is only one thing that we will ask: “What could we have done better?” We ask, because we value your feedback. Just need a temporary break? But still want access to your Trello board, to remain assigned to the same dedicated design team, and to lock in the existing subscription price regardless of service updates? Consider pausing your subscription.

Can I pause my account if I don't have a lot of requests to make?

Yes, you can! We get it. Workflows change and you don't always need to have an active subscription. But at the same time, you might still need access to your Trello board.
And if you've gotten into a really good groove with your design team, you may want to make sure that they're still going to be matched with them when you resume your subscription.
To address all of this we've introduced the "Pause Your Subscription" feature for a flat monthly fee of $18.99. This allows you to pause your account as of the end of the current subscription period so that there is no auto-renewal. And it allows you to enjoy these benefits:

  • Securing your current subscription fee, regardless of any changes to grafixy pricing.
  • Having ongoing access to your Trello board, and all of your design files.
  • Working with the same Dedicated Design Team when you resume.
  • Making the most of your subscription by resuming when you have more design requests.
To submit a request to pause your subscription, simply log into your account and submit a request. To request to resume your subscription, log into your account and submit a request.

How can I cancel my subscription?

You can simply log in to your grafixy account at www.grafixy.io and cancel at any point in time with just a few clicks. You can also request assistance from your dedicated Project Manager, or via our live chat at www.grafixy.io. There is only one thing that we will ask: “What could we have done better?” We ask, because we value your feedback.

Can I get a refund if I haven't used my account recently?

We do understand that your workflow will change from time to time, and this is why we make it possible for you to cancel at any time. As grafixy is a monthly subscription service, and we provide the opportunity to cancel your subscription at any point, we do not offer refunds due to inactivity

What kind of designs can grafixy create?

grafixy Graphics:

  • Amazon Graphics
  • Background Removal
  • Billboards
  • Blog Images
  • Book Covers
  • Book Layouts (limited to 2-3 pages during the trial, depending on the amount of content)
  • Booklets (limited to 2-3 pages during the trial, depending on the amount of content)
  • Brand Mascot or Brand Character Designs (not included during the trial)
  • Brochures
  • Business Cards
  • Business Reports (limited to 2-3 pages during the trial, depending on the amount of content)
  • Company Profiles (limited to 2-3 pages during the trial, depending on the amount of content)
  • Corporate Folders
  • Custom Illustrations (limited to one simple illustration during the trial)
  • Display Ads
  • Ebooks (limited to 2-3 pages during the trial, depending on the amount of content)
  • Ecommerce Graphics
  • EDM (Email Direct Mail)
  • Email Signatures
  • Event Invitations
  • Flyers & Posters
  • GIFs
  • Icons
  • Infographics
  • Landing Pages (not included during the trial)
  • Logos (not included during the trial)
  • Magazine & Newspaper Ads
  • Newsletters
  • NFT Designs
  • Packaging & Labels
  • Podcast Covers
  • Point Of Sale Materials
  • Powerpoint Templates (limited to 2-3 slides during the trial, depending on the amount of content)
  • Presentation Decks (limited to 2-3 slides during the trial, depending on the amount of content)
  • Print Ads
  • Product Mockups
  • Promotional Materials
  • Restaurant Menus
  • Signage
  • Social Media Posts & Ads
  • Stationery Sets
  • T-shirt Design
  • Tradeshow Banners
  • Vehicle Wraps
  • Video Thumbnails
  • Web Ads
  • And just about anything that can be designed in PS, AI, or INDD.

My business is rapidly expanding. Can you keep up?

Absolutely. If you require more than one subscription to keep up with all your design needs, you can add additional subscriptions at any time. And you can also cancel them at any time, which means you can scale up, or down quickly.
With each additional subscription that you add, you'll increase the number of outputs you receive, and the speed at which you receive them.
For example, one additional subscription will double the designs you get completed each business day.
To learn more about adding additional subscriptions, reach out to us on the live chat at www.grafixy.io, 7 days a week! Or to add an additional subscription, log in to your account at www.grafixy.io.

How much is the service?

$200 USD per month, for grafixy Graphics; $500 USD per month for grafixy Video;
No set-up fee, no minimum terms, no cancellation penalties. Absolutely no contracts.

How do I submit and manage my requests?

There are two ways you can make requests – through email at request@grafixy.io, or through our task management software, Trello. Check out our handy guide on how grafixy users can use Trello below:

How many brands can I submit requests for?

An unlimited number. We’re happy to help you with as many designs as you need.

How do I get revisions done?

Your dedicated design team will take care of your design, from first-draft to final product. And all the revisions you need. Just let them know the details of the revisions required, via email or your Trello board.

Trello 101

Your Trello board includes:

  • Cards for each of your requests
  • Lists for each stage of the design process
  • An Activity Feed where you can see all of the activity that has taken place on your board
New Requests:
To make a request simply create a new card in the "Requests" list. Include a detailed description and add any relevant attachments.
grafixy Tip: Refer to the “Resources” list to help you figure out which details to include.
Prioritizing Your Requests:
When you’re making multiple requests, be sure to order your cards according to priority. Requests are fulfilled on a first-come, first-served basis, from the top down. So, if you’re posting multiple requests at the same time, make sure the order of your cards reflects which tasks should be completed first.
Revision Requests
Requesting revisions is a simple, 2-step process.
  • Add the details of the revision required in the comments section of the relevant card.
  • Move the relevant card from the "In Review" list to the "Requests" list. The sooner you do this, the sooner we work on your revision request.
Adding Brand Guidelines
You can add your brand guidelines to the "Guidelines" list to make the design process more efficient. Add a new card for each brand you will be requesting designs for. And be sure to include as many details as possible (logos, color palettes, style guides or style references, inspiration images, and designs). We want to know it all!

REQUEST GUIDELINES

Social Media Designs

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the size of the design
  • Confirm platform and placement
  • Text copy (headline, call-to-action, contact information, etc.)
  • Tell us the style you’d like, e.g.
    • Traditional or Modern
    • Abstract or Literal
    • Playful or Mature
    • Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Describe your industry and target audience
  • Include any references for designs you like

The Basics

With every design request you should include the following details:

  • Size
  • Style
  • Orientation
  • Inspiration
  • Text copy
      • Print Designs require a few additional details:
    • Bleed size (you can confirm this with your printer)
    • File formats (you can confirm this with your printer)
grafixy Tip: Want fewer revisions? Be as descriptive as possible, triple check your text copy, and provide pictures as references of the style you’d like.

How To Access Your Files
Your completed design files are all available in the “Completed” list on your Trello board. To find what you’re looking for quickly, use the search bar at the top of your board.
Or they'll be in your inbox if you've chosen to use grafixy with email. If you require your designs in a particular format, be sure to let your grafixy team know!

Business Card

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the size of the design (inches or centimetres)
  • Specify the size of the bleed (we’ll include the standard size if you’re not sure)
  • Specify the orientation – vertical or horizontal
  • Text copy (include variations for each employee):
  • Tell us the style you’d like, e.g.
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Tell us your industry and target audience
  • Include any references for business cards you like
What should I do if my team is having trouble understanding my ideas?
We offer unlimited revisions because we want you to get exactly what you need. But, at times, there can be a disconnect between what you imagine and what you get. If you find yourself in that spot, here’s what we recommend:
  • Review your requests: Sometimes a request is missing details or not as clear as it could be. Try providing additional references and details in your revision requests.
  • Give your designer detailed feedback: Let your designer clearly know what they’ve missed. They’ll work as quickly as possible to have your design revised.
grafixy Tip: After attempting steps 1 and 2, if you find that your design is still falling short, shoot us an email at support@grafixy.io. We’ll review the issue and work to find you a resolution as quickly as possible.

Flyers Or Posters

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the size of the design (inches, centimetres or pixels)
  • Specify the orientation – vertical or horizontal
  • Text copy (headline, call-to-action, contact information, etc.)
  • Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Describe your industry and target audience
  • Include any references for flyers or posters you like

Brochures

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the type of brochure:
  • Specify the size of the design:
  • Specify the size of the bleed (if you know it)
  • Text copy (headline, call-to-action, contact information, etc.)**
  • grafixy Tip:** Be sure to specify the page number for each set of content.
  • Tell us the style you’d like, e.g.
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Describe your industry and target audience
  • Include any references for brochures you like
Here’s what that includes:
  • Logo
  • Preferred colours/colour palette
  • Preferred fonts
  • Mission/vision
  • Target audience
grafixy Tip: Add a card to the “Guidelines” list with the brand guidelines for each brand you’d like us to design for. Be sure to mention the brand when making a request. We'll take care of the rest.

Blog Images

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the size of the design (pixels)**
    grafixy Tip:** If you don’t know the size, just send us the link to your blog and we’ll design according to your layout.
  • Text copy
  • Tell us the style you’d like, e.g.
  • Traditional or Modern
  • Abstract or Literal
  • Playful or Mature
  • Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Describe your industry and target audience
  • Include any references for blog images you like

Background Removal

Just let us know exactly which portions of the image(s) you require and/or whether you'd like the background to be completely removed, made transparent, or to retain a specific colour.
We'll take it from there, and touch up the edit too.

Billboards

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the size of the design (inches, centimetres or pixels)
  • Specify the size of the bleed (if you know it)
  • Text copy (headline, call-to-action, contact information, etc.)
  • Tell us the style you’d like, e.g.
    • Traditional or Modern
    • Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Describe your industry and target audience
  • Include any references for billboards you like

Billboards

  • Describe what you’re looking for/what to avoid
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the size of the design (pixels)
  • Text copy (headline, call-to-action, contact information, etc.)
  • Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us your industry and target audience
  • Include any references for banners you like (attachments or links)

PowerPoint Templates & Presentation Decks

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, elements etc.)
  • Attach any older versions of the presentation to provide context.
  • Text copy required on each slide
  • Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Describe your industry and target audience
  • Include any references for presentations you like

Packaging & Labels

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the size of the design (inches, centimetres or pixels). If you have a previous design or template available, attach it!
  • Text copy (headline, call-to-action, contact information, etc.)
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Describe your industry and target audience
  • Include any references for packaging & labels you like
  • Tell us the style you’d like, e.g.
    • Traditional or Modern
    • Abstract or Literal
    • Playful or Mature
    • Feminine or Masculine

Email Signatures

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the size of the design (pixels)
  • Text copy:
    • -Name and job title
    • -Address
    • -Telephone number
    • -Cellphone number
    • -Website
    • -Social Network Usernames (if necessary)
    • -Address (if necessary)
  • Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Describe your industry and target audience
  • Include any references for email signatures you like

Tradeshow Banners

  • Describe what you’re looking for (what type of banner would you like designed?)
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the size of the design (inches, centimetres or pixels). grafixy Tip: If you have a previous design or template available, attach it!
  • Text copy (headline, call-to-action, contact information, etc.)
  • Tell us what to avoid
  • Describe your industry and target audience
  • Include any references for tradeshow banners you like
  • Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine

Avoiding Typos

There are 2 easy ways to avoid typos in your design:

  • 1. Triple check the spelling of your text copy.
  • 2. Provide the text copy in a format we can copy and paste from. You can do this by including it in the description, attach a word doc or provide the link to a Google doc.

Book Or Magazine Layout

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, author’s picture, elements etc.)
  • Confirm if your design is for a print or e-book
  • Specify the size of the design (inches, centimetres or pixels)
  • Specify the orientation – vertical or horizontal
  • Text copy (e.g. title, author’s name, brief intro/blurb for the back cover)
  • Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Tell us the book’s genre and target audience
  • Include any references for books or magazines you like the layout of

Infographics

  • Describe what you’re looking for
  • Confirm if your design is for print or web
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the size of the design (inches, centimetres or pixels)
  • Specify the size of the bleed (if your request is for print)
  • Text copy (headline, call-to-action, contact information, etc.)
  • Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Tell us the book’s genre and target audience
  • Include any references for infographics you like

Restaurant Menus

  • Describe what you’re looking for
  • Confirm if your design is for print or web
  • Attach your brand assets (logo, pictures, elements etc.)
  • Specify the size of the design (inches, centimetres or pixels)
  • Specify the size of the bleed (if your request is for print)
  • Text copy
    • -Names of dishes, brief descriptions of each, price of each
    • -Telephone number(s)
    • -Address(es)
    • -Social media usernames
  • Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Describe the cuisines you serve and your target audience
  • Include any references for menus you like

Book Covers

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, author’s picture, elements etc.)
  • Confirm if your design is for a print or e-book
  • Specify the size of the design (inches, centimetres or pixels)
  • Specify the orientation – vertical or horizontal
  • Text copy (e.g. title, author’s name, brief intro/blurb for the back cover)
  • Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • ll us the book’s genre and target audience
  • Include any references for book covers you like

Podcast Covers

  • Describe what you’re looking for
  • Attach your brand assets (logo, pictures, author’s picture, elements etc.) - anything you'd like on your podcast cover.
  • Confirm if your design is for a print or e-book
  • Specify the size of the design (pixels) grafixy Tip: Podcast feeds require artwork that is a minimum size of 1400 x 1400 pixels and a maximum size of 3000 x 3000 pixels. We recommend designing at 3000 x 3000 pixels. This way you won't have to resize later on.
  • Text copy (e.g. title, author’s name, tagline, etc.)
  • Tell us the style you’d like, e.g.
    • -Traditional or Modern
    • -Abstract or Literal
    • -Playful or Mature
    • -Feminine or Masculine
  • Tell us your preferences for color and font
  • Tell us what to avoid
  • Tell us the podcast's focus and target audience
  • Include any references for podcast covers you like

Requesting Revisions

On Trello: br Comment, drag, and drop. Just add the details of the revision required in a comment. Then move the relevant card from the “In Review” or "Completed" list to the “Requests” list.
On Email:
Respond with the details of the revision required.

Prioritizing Requests

When you’re making multiple requests, be sure to order your cards according to priority.
Requests are fulfilled on a first-come, first-served basis, from the top down on Trello. So, if you’re posting multiple requests at the same time, make sure the order of your cards reflects which tasks should be completed first.
Via email please be sure to mention if a particular task is a priority.

How To Email A Request

  • Email the details of your request to request@grafixy.io
  • Be as descriptive as possible about your design—from the subject line to the body of your email.
  • Attach pictures to be used, references, logos and/or assets.
grafixy Tip: If you’ll need your designer to select the pictures for your design, be sure to give them points of reference or a description of what you’re looking for. Need help with making your request? Refer to our request guidelines.

Inviting Team Members To View Your Board
Work as part of a team and need to give others access to your designs? You've got it.
Just let us know your team members' preferred emails or their existing Trello usernames, if they already use Trello. We'll then invite them to help you make and manage design requests.

Pausing & Cancelling Requests

Pausing a request is easy. Simply comment on the relevant card to let your designer know that the request should be paused until you confirm.
Cancelling a request is simple too. If you need to cancel a request, just comment on the relevant card to let your designer know that the request should be cancelled.

Setting Up Notifications

You can set up notifications for individual tasks by opening the relevant card and selecting “watch”.
If you’d like to set up notifications for an entire list, simply click on the 3 dots beside the list name and select “watch”.
Notifications will alert you to:

  • All comments from other users
  • Adding, changing, and upcoming due dates
  • Card moves and archives
  • Attachments uploaded to a card (or all cards in a list if you've turned on notifications for a list)
grafixy Tip: Click on the bell icon, at the top right corner of your board to control the frequency of your notification emails and to turn on/off desktop notifications.

Duplicating Requests

Duplicate requests easily by opening up a card, and selecting “copy” under “actions”. You’ll be prompted to create a new card title, and to select the board and list to which the card should be added. The board will be your grafixy board of course, and the list will be the "Requests" list.
You can then prioritize the request by selecting its position in the "Requests" list.